Customer Feedback

To deliver the best possible customer services, it's important that we gather feedback on any matters affecting our relationship (what works, what does not work etc).

Please provide feedback below so we can continue to improve and develop services that best meet your needs. We will only use the data you supply for the purposes intended. The survey is easy to follow, taking only a few minutes of your time to complete. Thank you for your input.

 

Customer Feedback Analysis

Company Name *
 
Suburb/Town (Autofill) *
 
Contact Name *
 
Email Address *
We need this so we can reply back to you straight away.
 
Position in company *
 
Business type *
 
Services at Site *
Please select the recycling services currently used or required at your site.
 
Number of years serviced by Reclaim *
We have been in business with Reclaim (formerly Paper Reclaim) for these many years:
 
 

Specific Service Feedback

Reclaim provides me with good recycling solutions to fit my situation. *
Please select your level of agreement with the above statement.
 
Reclaim drivers leave my site clean and tidy. *
Please select your level of agreement with the above statement.
 
It is easy to contact Reclaim. *
Please select your level of agreement with the above statement.
 
Arranging additional bins and special pick ups is easy. *
Please select your level of agreement with the above statement.
 
Reclaim are the experts in recycling. *
Please select your level of agreement with the above statement.
 
My recycling is always picked up at the correct time/date. *
Please select your level of agreement with the above statement.
 
Reclaim responds effectively when I report a problem. *
Please select your level of agreement with the above statement.
 
Reclaim responds quickly when I report a problem. *
Please select your level of agreement with the above statement.
 
Reclaim provides me with all the recycling information and advice I need. *
Please select your level of agreement with the above statement.
 
When I leave a message with Reclaim I receive a quick response. *
Please select your level of agreement with the above statement.
 
I know who to speak to at Reclaim to report a problem. *
Please select your level of agreement with the above statement.
 
I am satisfied with the amount of contact I receive from Reclaim. *
Please select your level of agreement with the above statement.
 
If my pick up is going to be late, Reclaim lets me know in advance. *
Please select your level of agreement with the above statement.
 
I have been well informed about the Reclaim name and branding changes. *
Please select your level of agreement with the above statement.
 
What additional Reclaim services might you express interest in? *
Please select only the additional services you could be interested in receiving, should Reclaim introduce them.
 
What else would you like to see provided by Reclaim?
Please provide a brief overview of any new or improved services you would value from Reclaim.
 

General Service Feedback

Overall satisfaction with Reclaim collection services *
Using 1 as highest and 5 as lowest, please rate the reliability of collections made by Reclaim collection managers and truck drivers:
 
What do we need to know?
Please tell us what we need to do better, or continue to do well, relating to the criteria you have rated above.
Overall satisfaction with Reclaim bins and cages *
Using 1 as highest and 5 as lowest, please rate the appearance and quality of the Reclaim bins and cages on your site:
 
What do we need to know?
Please tell us what we need to do better, or continue to do well, relating to the criteria you have rated above.
Overall satisfaction with Reclaim call centre services *
Using 1 as highest and 5 as lowest, please rate the quality & responsiveness of Reclaim call centre services:
 
What do we need to know?
Please tell us what we need to do better, or continue to do well, relating to the criteria you have rated above.
Overall satisfaction with Reclaim accounts management *
Using 1 as highest and 5 as lowest, please rate the accuracy and fairness of Reclaim invoices and payment processes:
 
What do we need to know?
Please tell us what we need to do better, or continue to do well, relating to the criteria you have rated above.
Overall satisfaction with your Account Representative *
Using 1 as highest and 5 as lowest, please rate the service & support provided by your account representative:
 
What do we need to know?
Please tell us what we need to do better, or continue to do well, relating to the criteria you have rated above.
Overall satisfaction with the Reclaim website. *
Using 1 as highest and 5 as lowest, please rate the appeal and usefulness of the Reclaim website:
 
What do we need to know?
Please tell us what we need to do better, or continue to do well, relating to the criteria you have rated above.
 

Thank you for your Feedback

If we need to get in touch regarding any specific concerns we will email you.

 
 
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